Where we ship
We supply customers in the UAE, GCC, Middle East, Europe, Asia, Africa and other international markets, including deliveries to ship agents, shipyards and vessels in port where this can be arranged. Some destinations may be restricted by law, sanctions or carrier limitations, and we will tell you if we cannot ship to a location.
Order processing
After we accept your order and receive payment in line with the agreed terms, we prepare the goods for dispatch. Processing time depends on whether the item is held in stock or sourced to order, and on any inspection or testing agreed in the quotation. We will give you an estimate when we confirm your order.
Stock confirmation
Availability shown on the website is not a guarantee. We confirm stock before accepting your order. If an item becomes unavailable after you order, we will contact you to agree an alternative, a revised lead time or a cancellation.
Packaging and preparation
Goods are packed to protect them in transit, with attention to electronic components and fragile items. Special packaging, crating or dangerous-goods preparation can be arranged on request and may affect the shipping cost.
Shipping quotations and freight charges
Shipping costs are not included in product prices unless stated. We calculate freight based on weight, dimensions, destination, service level and urgency, and include it in your quotation or order confirmation. If you prefer to use your own forwarder or courier account, let us know when you request a quotation.
Couriers and freight forwarders
We work with courier and freight-forwarding services suitable for each shipment. The carrier will be confirmed for your order. Where you nominate your own forwarder, collection is arranged between us and your forwarder, and transit is then the responsibility of you and your forwarder.
Estimated delivery times
Delivery times are estimates provided by carriers and depend on destination, customs processing and local conditions. They are not guaranteed unless we have expressly agreed a delivery date in writing.
Customs clearance
International shipments may need customs clearance in the destination country. We prepare the commercial documents needed for export from the UAE. You are responsible for providing accurate consignee details, any import licences or permits, and information needed for clearance at the destination, including "ships in transit" or vessel-delivery arrangements where applicable.
Import duties and taxes
Unless your quotation states otherwise, import duties, taxes, brokerage fees and other charges in the destination country are payable by the receiver. These charges are set by local authorities and carriers and are outside our control.
Address accuracy
Please check delivery addresses, contact names and phone numbers carefully. For vessel deliveries, include the vessel name, IMO number, port, ship agent and expected arrival and departure dates. Additional costs caused by incorrect or incomplete details may be charged to you.
Tracking
Where the carrier provides tracking, we will send you the tracking reference once the shipment has been dispatched.
Delays and lost shipments
If a shipment is delayed or appears to be lost, contact us with your order number and we will follow up with the carrier. Responsibility for loss in transit depends on the agreed delivery terms and the carrier's conditions.
Damaged or incomplete deliveries
Inspect your delivery on arrival. If packaging is visibly damaged, note this on the delivery receipt where possible and photograph it. Report any damage, shortage or incorrect item to us as soon as possible with your order number and photographs, so that we can raise a claim with the carrier where applicable. See our Return & Refund Policy.
Restricted goods
Some products, such as items containing batteries, radioactive sources (found in some older ionisation smoke detectors) or pressurised components, may be subject to transport restrictions, special handling or additional documentation. We will advise you if this applies to your order.
Shipping enquiries
Elektro Marine LLC
Email: info@elektromarine.com
Phone: +971 58 525 1242
Address: Warehouse 3 - 4, Plot 61H2, Block I, Al Hail Industrial Area, Fujairah, UAE